为了帮助在众多考生解决托福听力词汇的常见问题，出国留学网小编整理的关于托福听力词汇的常见问题解答，希望可以帮助考生度过考试的难关，下面是小编搜集的托福考试听力词汇的相关资讯，欢迎参考!
托福听力经济管理讲座必考词汇
4Ms
Market市场
Media 媒体
Money钱
Message信息
4Ps
Product 产品
Price 价格
Place 渠道
Promotion 促销
7Ps
product 产品
price 价格
place 渠道
promotion 促销
People 人
Process 过程
Physical evidence有形展示
Porter‘s Five Forces：
Supplier power
Buyer power
Rivalry
Barriers to enter
Threat of substitute
SWOT analysis：
Strengths
Weaknesses
Opportunities
Threats
SMART：
Specific
Measurable
Attainable
Relevant
Time-bound
Service Management：
Intangibility
Perishability
Inseparability
Variability
Service Failure
Service Recovery
Service Design
Service Standard
Satisfied---pleasant
Experience Economy
Dinning Experience---exceed expectation---customer loyalty
ZOT
